Terms & conditions

Last updated: 13 November 2026. Download or print these terms

1. Who we are

These terms are between you and GASI CLEANING CO LTD (“GASI”, “we”, “us”), a company registered in England and Wales, company number 17470072. Registered office (postal address only): 14/2E Docklands Business Centre, 10–16 Tiller Road, London, E14 8PX. Phone and WhatsApp, 07596 033287; Email hello@gasicleaning.co.uk.

2. Words we use

• You: the person or business booking with us.
• Consumer: a person booking for their own home, not for a business.
• Business client: a company, landlord, letting agent, short-⁠let host or anyone booking for a business.
• Booking: one clean, or a series of Regular Cleaning visits, that we have confirmed.
• Checklist: the written list of what we will clean, sent before the visit.

3. When the contract is made

• Sending a booking or quote request does not create a contract.
• The contract is made when we email you to confirm the booking, with the date, time, price and these terms.
• For Regular Cleaning, the first confirmation covers every following visit until you or we end it.
• Business contracts start when you accept our written quote, by email or in writing.

You must be 18 or over to book, and you must have the right to let us into the property (for example as the owner, tenant or their agent).

4. Where we work

Our core area is shown on our Where we clean page. Bookings outside our core area are requests until we confirm them. We may decline a request we cannot schedule, and nothing is charged for a request we decline. Our prices are the same everywhere we clean, with no travel charge.

5. Prices and VAT

• Our prices are on our website, in pounds sterling (GBP), and include all products and equipment. There is no booking fee and no parking charge: the price shown is the price you pay, plus any extras you choose or agree.
• GASI Cleaning Co Ltd is not VAT registered. No VAT is charged.
• We review prices once a year in April. Regular Cleaning customers get at least 30 days’ notice and can end their Regular Cleaning free before the new price starts.
• If we make an obvious pricing mistake, we’ll tell you before the clean and you can cancel free.

Your price depends on the details you give us. It’s worked out from the home size, bathrooms, extras and date you choose. If the home turns out to be bigger, has more bathrooms, or needs much more work than booked, your cleaner tells you before starting. You then choose: pay the correct price for the extra time, or we clean what fits in the time you booked, in the order you choose. We never add anything without your agreement.

• The price we confirm is the price you pay for that booking, even if our prices change before the clean.
• The first Regular Cleaning visit at an address is booked for 1 extra hour, because your cleaner doesn’t know the home yet. It’s shown in your price before you book. If we’ve cleaned that home for you in the last 6 months (and the last clean there wasn’t End of Tenancy, which means a new household), there’s no extra hour: we take it off before we confirm your booking, so your price only ever goes down.
• If there’s time left (Regular Cleaning and One-⁠Off Cleaning, which are priced by the hour): if your cleaner finishes everything booked before the booked time is up, the time left goes on the tasks you choose when you book: up to 3, in order, from our list (such as skirting boards, doors and door frames or kitchen cupboard fronts; never a paid extra). If you don’t choose any, your cleaner uses the time left on the same list in our standard order: light switches and plug sockets; doors and door frames; kitchen cupboard fronts; limescale on taps and shower screens; skirting boards; window sills and frames (not the glass); radiators; grout spots in the bathroom. Either way, these tasks are done only if time is left, are never guaranteed and are never a paid extra. For Regular Cleaning, your choices carry over to every visit until you change them on a booking or by message. Fixed-⁠price cleans (such as Deep Cleaning and End of Tenancy) are priced for the job and its checklist, not the hours.
• On your first Regular Cleaning visit, time left from the extra hour is used the same way. Unused time isn’t refunded: it’s always used for you instead, on your choices or our standard order. When we confirm your booking, we tell you the final hours and price of your first clean, and the extra hour is never added after that.
• If you move to a new address, your first clean there has the extra hour and new-⁠customer offers don’t apply, but your credit stays yours.
• Regular Cleaning, your first clean: it’s charged at the One-⁠Off Cleaning price for the booked hours, including the extra first hour. Every clean after that is at your regular price. Once your second clean is completed and paid, we give you back the difference (the same hours at the One-⁠Off price minus at your regular price, both before any deal) as credit on your next clean, once a person at GASI has checked it (term 24).
• If you skip a visit or go on holiday, that credit comes off the next clean that happens. If your second clean is cancelled, the credit waits until a second regular clean is completed. If you end your Regular Cleaning after your second clean, the credit stays yours. If you change how often we come, we use the price you were on at your second clean.
• Coming back to Regular Cleaning: your first clean back is at the One-⁠Off Cleaning price again, and after your second clean back we give you the difference as credit again. There’s no extra first hour if we’ve cleaned the same home for you in the last 6 months, and you keep the founding customer price lock if you come back while it lasts (term 31).
• Sundays, bank holidays, same-⁠day bookings and extras you choose cost more, and are always shown in your price before you book.
• Stairs: when you book, we ask which floor your home is on and whether there’s a working lift. On the 3rd floor or above with no working lift, there’s a £15 stairs charge. If the floor or lift details are different on the day, we’ll tell you before the clean starts and ask you to agree the £15 stairs charge. If you’d rather not, we can rebook free of charge.
• Minimum booking times and the minimum charge for add-⁠ons booked on their own are shown on our Prices page and in your price before you book.

6. Paying for home bookings

• We charge the card after the clean, on the same day.
• Any cancellation charge under term 10 is taken from the same card.
• If a payment fails, we’ll email you a link to pay within 7 days. We may pause future visits until it’s paid.
• We don’t accept cash, and you should never pay a cleaner directly.
• Until card saving is switched on, we email you a secure card link to confirm your booking instead. The link opens a secure payment page from our payment provider, Stripe, over an encrypted connection: GASI never sees or stores your full card details. Your card is still only charged after the clean.

7. Paying as a business client

• We send an invoice by email, payable within 14 days of the invoice date, by bank transfer to the bank details on the invoice. Regular contracts are invoiced monthly.
• Our bank details only ever appear on our invoices. If you get a message saying our details have changed, call us on 07596 033287 before paying.
• Business clients who book One-⁠Off Cleaning online pay by card, as in term 6.

8. Late payment by business clients

If an invoice is not paid on time, we may charge statutory interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and pause visits after giving you notice. This doesn’t apply while you’re disputing an invoice in good faith and have told us why.

9. Your 14-day right to cancel (consumers)

The law gives consumers 14 days to change their mind about a booking made online, by phone or by email.

• The 14 days start the day after we confirm your booking (term 3). You can cancel in that time for any reason, free.
• Most cleans happen within those 14 days. So when you book, you tick a box asking us to clean before the 14 days are up, and confirming you understand that you lose your right to cancel a clean once it has been fully done.
• If you then cancel during the 14 days:
  • before the clean starts, you pay nothing;
  • after part of the clean is done, you pay only for the part done;
  • once a clean is fully done, you can no longer cancel that clean.
• For Regular Cleaning, the 14 days run from the first confirmation. Each visit already completed is paid for.
• To cancel, tell us by email (hello@gasicleaning.co.uk), phone or WhatsApp (07596 033287), or use the form at the end of these terms. Any money due back is refunded within 14 days, to the card you paid with.

10. Cancelling or moving a booking later

These charges apply to business clients, and to consumers once their 14-day right has ended. They never apply while your 14-day right is still running.

• More than 48 hours before the start of the arrival window: free.
• 24 to 48 hours before: 25% of the booking.
• Less than 24 hours before, or if your cleaner is turned away or can’t get in: 50% of the booking.
• We waive the first late cancellation once per customer and address.
• Moving a booking counts the same way as cancelling it.
• These charges cover the cleaner’s time we’ve already reserved for you and can’t fill at short notice.
• You can end Regular Cleaning at any time by telling us. Visits already booked follow the rules above.

Going away? Tell us more than 48 hours before, and skipped regular visits are free. Visits you don’t tell us about follow the charges above.

Keeping your Regular Cleaning plan: the longest gap between cleans that keeps your plan, your place and your price is 3 weeks if we come weekly, 6 weeks if fortnightly and 8 weeks if every 4 weeks, plus one holiday pause a year of up to 6 weeks with 48 hours’ notice. After 2 skipped visits in a row, we’ll check in to see whether you’d like to keep, change how often or pause. If the gap goes longer, we’ll email you: “Your regular cleans are paused. Reply within 2 weeks to keep your place and price.” If we don’t hear back, your plan ends, and any credit you have stays yours.

11. If we cancel

• If we have to cancel or can’t come, you pay nothing for that visit and we offer the next free slot.
• If we cancel with less than 24 hours’ notice, your next clean is £20 off.
• If your regular cleaner is away, we’ll send another GASI cleaner where we can, or rearrange with you.

12. Access and keys

• You don’t need to be home. Tell us at booking how we get in: lockbox, concierge, key handover or you’re home.
• Keys we hold are kept securely and are never labelled with your address.
• If we lose a key you gave us, we pay for a replacement key, or new locks if your security needs it.
• If we can’t get in at the booked time and can’t reach you within 30 minutes, that counts as the cleaner being turned away (term 10).
• Keys and fobs you give us must open your locks normally, without special tricks. If they don’t, term 10 applies as a lock-⁠out.
• When you end your cleans, we return your keys within 7 days, or hand them back at the last visit.
• Please give clear alarm instructions. If an alarm goes off because the instructions were wrong or out of date, we’re not responsible for any call-⁠out charge.
• Codes: we never store alarm, lockbox or door codes, and we never ask for them in a form or an email. Please never type one into the booking form or an email. If your cleaner needs a code, send it on the day of the visit by phone or WhatsApp: only your cleaner uses it, for that visit only, and we don’t keep it afterwards.

13. Parking

We never charge for parking. Please tell us when you book whether there’s a space or visitor permit we can use; if there isn’t, we arrange parking ourselves.

14. Your home, pets and safety

• Please have electricity, hot water and safe access ready for the visit.
• Please put away cash, jewellery and anything very valuable, fragile or sentimental, or tell us before the clean so we can take extra care or leave it.
• Pets must be shut away or out during the visit.
• Tell us before the visit about anything that could be a risk to the cleaner, such as damaged electrics, loose fittings or broken glass, and if anyone at home is sensitive to cleaning products.
• Your cleaner may stop work or leave if they are unsafe, threatened or harassed. If that’s caused by someone at the property, term 10 applies as if the cleaner was turned away.
• Please let us use water, electricity and a toilet during the visit.
• Our cleaners can’t look after children. Please don’t leave a child under 16 alone with them.
• If you ask us to use your own products or equipment, we use them at your request. Please make sure they’re safe and working.
• We only throw away things that are clearly rubbish or in bins. We don’t remove large items, furniture or builders’ waste.
• We lock up and set any alarm as you tell us at booking. Please give clear instructions.
• Tell us about hazards before the visit: mould, pests or droppings, needles or sharp objects, bodily fluids, damaged electrics or gas, unsafe floors or stairs. If we arrive and find one you didn’t mention, we may stop work, and term 10 applies as if the cleaner was turned away.
• Special surfaces: tell us about natural stone (marble, granite, limestone), unsealed or oiled wood, and specialist finishes. We use suitable products with care; if a surface needs special treatment and we weren’t told, we’re not responsible for damage caused by normal suitable cleaning.
• Cameras: if you have cameras inside your home, please tell us. Our cleaners have a right to privacy in toilets and changing areas.
• Pets: we keep doors and gates as we find them, but please keep pets secure. We can’t be responsible for a pet that gets out of an area you left open.

15. What we don’t do

Work above a two-⁠step ladder; moving heavy furniture or appliances; outside windows; carpet shampooing and upholstery cleaning; blood, bodily fluids, needles or pest droppings; hoarding conditions; pest control; mould removal beyond surface cleaning; gardens (balconies are an extra); clinical, chemical or hazardous waste; anything unlawful.

16. Heavy soiling, mould or clutter

These aren’t priced in advance. If a home needs much more time than booked, the cleaner sends photos and an estimate of extra hours at £29 an hour before carrying on. Nothing is added without your agreement. If you say no, we clean what we can in the booked time, in the order you choose.

17. Extra rules for some services

Laundry & Ironing

• We follow the care label on every item. We don’t wash or iron items with no label, delicates, or anything marked dry-⁠clean only.
• We use your washing machine, dryer and iron, so please make sure they’re safe and working.
• If your washing machine, dryer or iron isn’t working, we use the booked time on the rest of your clean, and the booking is charged as normal.
• If an item is washed or ironed as its label says, we’re not responsible for shrinking or colour running.

Ovens and appliances

• Please switch appliances off so they’re cool when we arrive. Fridges should be emptied, and freezers defrosted unless you book the defrost extra.
• We only remove parts that are designed to come off for cleaning.
• We’re not responsible for faults that were already there, or for old seals, knobs or parts that fail through age.
• If your booking includes an AGA, the rest of your booking is confirmed as normal. The AGA is quoted separately and only booked once you accept the quote.

Short-⁠Let Changeovers

• If guests haven’t left at the booked time, we wait up to 30 minutes free. After that, we rearrange or charge the waiting time at the booking’s hourly rate, and tell you first.
• Our photo check reports any guest damage or missing items we see, but we aren’t responsible for them.
• Items guests leave behind are kept for 30 days, then disposed of or donated.
• Guest supplies we restock are charged at cost. Your linen must be at the property and ready to use.
• We don’t supply or launder linen.

Office & Business Cleaning

• We never read, copy, move or throw away papers, files or anything that isn’t clearly rubbish.
• We clean the outside of computers and screens only, never inside equipment.
• Keys and access cards are kept securely. We never store alarm or door codes (term 12). Please give us clear opening, locking and alarm instructions and tell us about any site rules.
• If time allows: your quote or contract may list tasks, agreed with you, that we do if time is left on a visit once everything in the contract is done. They’re done only if time is left, are never guaranteed and are never charged extra.

Office & Business Cleaning and Serviced Apartments

• We bring our own equipment and products unless we’ve agreed in your quote to use yours. If we use your equipment, please keep it safe and in working order. If it’s broken or missing on the day, we clean everything else we can and tell you the same day, and the visit is charged in full.
• You provide toilet roll, soap, hand towels and bin bags, and we restock them from your supplies.
• Serviced Apartments: we don’t supply or launder linen.

End of Tenancy

• Electricity, hot water and lighting must be on for the whole clean. They are often switched off at move-⁠out; if they’re off when we arrive, we rearrange and term 10 applies.
• Please leave the fridge and freezer empty, and the property free of rubbish bags and items you’re leaving behind, unless we agreed to deal with them.

18. Photos

End of Tenancy, Deep Cleaning and Short-⁠Let Changeovers come with a photo report for you. We only use photos of your home on our website or social media with your written permission, and never with house numbers, people or anything that shows your address.

Our cleaners may also take a few photos of the finished work as a record of the clean, to check any complaint fairly. They’re kept for 12 months, never show people, and are never published.

19. Our guarantee

If something on the checklist was missed, tell us in time and we come back to put it right, free:

• End of Tenancy: anything the agent or landlord flags at the check-⁠out inspection, up to 7 days after the clean.
• Deep Cleaning: within 72 hours.
• Regular Cleaning, One-⁠Off Cleaning, Short-⁠Let Changeovers and Specialist & Add-⁠ons: within 24 hours.

Please send photos when you report it. If we can’t put it right, we’ll give you a fair refund for the part not done. This guarantee is on top of your legal rights: we must clean with reasonable care and skill, and if we don’t, you can ask us to redo the work or, if that isn’t possible, get a price reduction.

How the guarantee works

• Each booking includes one free re-⁠clean of the items you report. Please let us in within 3 days of your report so we can do it.
• Please give us the chance to put it right before asking for a refund. If someone else cleans it first, we can’t check it, so the guarantee no longer applies to those items.
• It covers the items on the checklist, cleaned to a reasonable standard. It doesn’t cover damage, wear and tear, permanent stains or marks, or anything in term 15.
• The guarantee doesn’t cover results limited by equipment or products you asked us to use.

End of Tenancy: extra conditions

• The property must be empty of furniture and belongings you’re taking (unless booked as furnished) when we clean.
• After our clean, please don’t let anyone move back in, move things, or do repairs or decorating before the check-⁠out. If that can’t be avoided, tell us before the inspection.
• Send us the agent’s or landlord’s written report or photos within 7 days of the clean. We re-⁠clean the cleaning items in it free, within 72 hours.
• We clean to the standard of a professional end of tenancy clean. Your deposit is decided by your landlord or agent, so we can’t promise how much of it you get back.
• Inventories: when you share the check-⁠in inventory, we clean the items in it that cleaning can put right. An inventory also records condition (damage, worn carpets, marks, missing items, decoration); those aren’t part of a clean and aren’t covered by the guarantee.

20. Damage and breakages

• Our cleaners take care with everything in your home. If something is damaged, please tell us within 48 hours of the clean, with photos.
• If we caused the damage, we’ll repair it, replace it or pay the reasonable cost, allowing for its age and condition.
• We’re not responsible for normal wear and tear, damage that was already there, items that were faulty or not secure, or damage caused by following your instructions or using products you asked us to use.

If something in your home is very valuable, antique or can’t be replaced, please tell us before the clean. We’ll take extra care, or agree with you to leave it alone.

How a damage claim works

• Please keep the damaged item and don’t throw it away or repair it before we’ve seen it, so we can check it.
• Please take reasonable steps to stop the damage getting worse (for example, turning off water).
• We then repair, replace or pay as above, normally within 14 days of agreeing what happened.
• Business clients: the first £100 of each damage claim is not covered.

21. Our responsibility to you

• We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not using reasonable care and skill.
• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit, and nothing affects your legal rights as a consumer.
• Consumers: we clean your home for private use, so we’re not responsible for business losses, such as lost income.
• Business clients: we’re not responsible for indirect loss or lost profits, and for any loss other than damage to property, our total responsibility is limited to the charges you paid us in the 12 months before the claim.

22. Insurance

Insurance details will be shown here before our first clean.

23. What our service promises mean

• Reply times: we aim to reply to every message within 2 hours during our contact hours. On very busy days it can take a little longer, and we’ll always reply.
• The same cleaner: we send the same cleaner every visit wherever possible. If they’re away, we send another cleaner working for GASI or rearrange with you.
• Arrival windows: your cleaner arrives within the window you booked. If they’re running late, we’ll tell you as soon as we know.
• Checklists and photo reports: we send them as described for each service. If one is ever late, it doesn’t change your guarantee.
• Your privacy at home (home customers): our cleaners keep anything they see or hear in your home private, and never share your details.

24. Credits and referrals

• Credit (referral, partner or cancellation credit) is used automatically on your next GASI booking or invoice, oldest first. It can’t take a bill below £0, has no cash value, can’t be exchanged for money, and expires 12 months after it was earned.
• Refer a friend: you and your friend each get £20 credit after your friend’s first paid clean. It’s given once per new customer at a new address.
• Partners (letting and estate agents, removal companies, short-⁠let managers and relocation agents) get £20 credit for each new customer who books with their code, once that job is completed and paid. A partner can use it on their own next booking or invoice, or ask us to pass it to one of their clients.
• Referral and partner credit is for a new home customer whose first booking is a home clean (Regular Cleaning, One-⁠Off Cleaning, Deep Cleaning or End of Tenancy, not Specialist & Add-⁠ons on their own) of at least £87. To check a customer is new (for this and the launch offer), we compare the email, phone number and address with earlier bookings.
• A person at GASI checks every credit (referral, partner, first-⁠clean and cancellation credit) before it’s added. It’s usually added within 3 working days, and always before your next clean.
• First-⁠clean credit (Regular Cleaning, term 5) works like other credit: checked by a person at GASI, used on your next clean, and it stays yours for 12 months if your plan ends.
• Your credit belongs to you, matched by your email. You can use it on any home booking you make and pay for, at any address (for example a gift clean for a relative), and it stays yours if you move. It can’t be used on the booking that earned it.
• We remind you by email 30 days before any credit expires.
• Credit earned on a job is removed if that job is cancelled, refunded or disputed with your bank (a chargeback). Credit that was used on a job is given back if that job is cancelled or refunded.
• Credit is never given for reviews.
• Partners must tell their own clients about any benefit they receive for recommending us. Letting agents must disclose this.
• We may hold or remove credit or deals where we reasonably believe the scheme is being misused.
• We may change or end the referral or partner scheme at any time. Credit you’ve already earned is kept.

25. Ending your bookings or contract

• You can end Regular Cleaning at any time. Visits already booked follow term 10.
• We can end a booking or contract, by telling you in writing, if:
  • a payment is more than 14 days late after we’ve reminded you;
  • anyone at the property abuses, threatens or harasses our staff;
  • the property is unsafe to work in and it isn’t put right;
  • there are repeated late cancellations or lock-⁠outs.
• If we end it, you pay only for cleans already done and charges already due. Nothing is charged for future visits.

26. Business contracts

• Our written quotes are valid for 30 days.
• Office & Business Cleaning contracts above £500 a month need a deposit of the first month’s estimated value. It’s payable before the first clean. We hold it and take it off your final invoice.
• Office & Business Cleaning contracts can be ended by either side with 30 days’ written notice.
• Serviced Apartments contracts are for at least 8 cleans a month per building, with 30 days’ written notice to end.
• Short-⁠Let Changeovers: hosts booking 8 or more changeovers a month get 10% off, by quote.
• If your quote or contract says something different from these terms, the quote or contract wins.

Our team: if you employ or engage, directly or through someone else, a cleaner who worked at your premises for GASI, during the contract or within 6 months after it ends, you pay GASI a fee of 20% of that person’s yearly pay. This covers the cost of recruiting, checking and training a replacement.

• Staff transfer (TUPE): our price assumes no one transfers to GASI. Before the contract starts, tell us in writing if any cleaner (your own staff or another contractor’s) currently works mainly on your premises. If staff transfer to GASI because of information you didn’t give us, you pay the costs that follow, and we may re-⁠price or end the contract with 30 days’ notice.
• Extra work: anything outside the agreed specification is agreed in writing (email is fine) before we do it, at the rates in your quote.
• Price review: contract prices are reviewed once a year in April, with 30 days’ written notice. You can end the contract free before a new price starts.
• Site rules: tell us your health and safety, security and sign-⁠in rules before we start. We follow them, and we carry out our own risk assessments.
• Confidentiality: both of us keep each other’s business information private. Our cleaners never share what they see on your premises.

27. Complaints

• If you’re unhappy, tell us by email (hello@gasicleaning.co.uk), phone or WhatsApp (07596 033287), ideally with photos.
• We’ll acknowledge it within 2 working days and give you a full answer within 10 working days.
• If we can’t agree, we’ll tell you in writing, name an approved dispute-⁠resolution service and say whether we’ll use it. Consumers can also get free advice from Citizens Advice (citizensadvice.org.uk).

28. Events outside our control

If something outside our control stops or delays a visit, such as severe weather, transport strikes, sudden illness or an emergency, we’ll tell you as soon as we can and rearrange. You pay nothing for a visit we couldn’t make, and you can cancel any affected booking free.

29. Other terms

• Privacy: how we use your information is explained in our Privacy notice.
• Changes to these terms: each booking follows the terms in place when we confirmed it. If we change them, Regular Cleaning customers get 30 days’ notice and can end their Regular Cleaning free.
• Our cleaners: your clean is carried out by cleaners working for GASI.
• If a term is invalid: the rest of these terms still apply.
• Law: these terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
• Messages: emails and WhatsApp messages between us count as written notice under these terms.
• Reviews: we only ever ask for honest reviews, never pay or reward anyone for a positive one, and never hide genuine negative ones.
• Photos on our website: some photos show the kind of work we do and may not be of GASI cleans. What we promise is in the words on each page and in these terms.
• Booking for someone else: if you book for a property you don’t live in (as a landlord, agent or relative), you confirm you have permission to let us in, you pass these terms on to anyone at the property, and you’re responsible for payment.
• Quotes: we aim to send written quotes within 24 hours. A quote is only binding once we’ve confirmed it in writing.
• Your cleaner’s identity: your cleaner carries GASI ID. If you’re ever unsure who is at your door, call us on 07596 033287 before letting them in.

30. Respect and safety for our cleaners

Our cleaners work alone in other people’s homes and premises. These rules keep them safe, and in turn keep your service reliable.

• Every GASI cleaner has a right-⁠to-⁠work check and a DBS check before their first clean.
• We don’t tolerate abuse, threats, harassment, discrimination or inappropriate behaviour towards our cleaners, in person, by message or online. A cleaner may leave straight away, and term 25 applies.
• Our cleaners may refuse any task that is unsafe, outside the booking, or that they haven’t been trained for, and tell us. They never work above a two-⁠step ladder or lift anything heavy alone.
• Please don’t film, photograph or post about a cleaner online without their permission. If you’re unhappy, tell GASI, not the cleaner, and we’ll deal with it.
• Please don’t ask a cleaner for their personal number or for extra work outside GASI. Contact us for any change, so it’s agreed and paid properly.
• If something goes missing: please tell us within 48 hours. We take it seriously, look into it straight away and cooperate fully with the police if you report it. We ask that no one is publicly accused before that’s done, which protects you and our cleaner alike.
• Cleaners finish at the booked time. Extra time is only worked if agreed with GASI first.

31. Offers and deals

• Each offer or deal runs from its start date to its end date, as shown with it, in London time: it ends at 23:59 on its end date. Deals shown without an end date run until we give notice on our website.
• How they combine: one deal per booking. The deals are the launch offer, the moving house bundle, Same street, same day, Deep clean + oven, the Kitchen Reset bundle and Deep Cleaning’s kitchen and bathrooms together. If more than one could apply, we apply the larger saving automatically and tell you, and a bundle that isn’t applied is charged at its items’ normal prices. Referral or partner credit can be used as well as any deal. The founding customer price lock is a price promise, not a discount, so it goes with any deal.
• Room-⁠only savings (such as kitchen and bathrooms together) and whole-⁠home savings (such as deep clean + oven) are never combined.
• The deals now:
  • Launch offer: £15 off the first clean for new home customers who book online by 31 January 2027: Regular Cleaning, One-⁠Off Cleaning, Deep Cleaning, End of Tenancy or Specialist & Add-⁠ons (Specialist & Add-⁠ons on their own never below the £65 minimum visit). It isn’t for Short-⁠Let Changeovers, Serviced Apartments or Office & Business Cleaning.
  • Deep clean + oven: £20 off a whole-⁠home Deep Cleaning booked with a single, double or range cooker oven clean (not an AGA), until 2 November 2027.
  • Kitchen Reset bundle: a single oven, hob, extractor hood, fridge-⁠freezer and standard microwave cleaned in one visit for £149, instead of £169 for the five booked separately (save £20). On its own (Specialist & Add-⁠ons) or added to Regular Cleaning, One-⁠Off Cleaning or Deep Cleaning. It runs all year with no end date; we give notice on our website before any change.
  • Moving house bundle: £30 off the second of an End of Tenancy and a whole-⁠home Deep Cleaning booked by the same customer within 30 days of each other, until 2 November 2027.
  • Same street, same day: £10 off each of two bookings for different homes on the same street and in the same postcode area, confirmed for the same date. It’s taken off once both cleans are completed. Until 2 November 2027.
  • Founding customer price lock: if you book Regular Cleaning, or sign an Office & Business or Serviced Apartments contract, by 31 March 2027, the price you booked at stays the same for 12 months from your first clean. The yearly April price review (term 5) doesn’t change it during those 12 months. For Regular Cleaning it locks your regular price (your first clean is at the One-⁠Off Cleaning price, term 5). If your plan ends and you come back within those 12 months, you keep it.
• An offer is applied to the booking price shown before you book, or by us when we confirm your booking if it needs a code. It’s applied to bookings made while the offer runs.
• Offers and deals have no cash value and can’t be exchanged.
• We never offer a deal in exchange for a review.
• We may hold or remove credit or deals where we reasonably believe the scheme is being misused.

32. Refunds and complaints

This section brings together how refunds and complaints work. The full rules are in the terms linked.

• Changing your mind (consumers): you can cancel free within 14 days, starting the day after we confirm your booking. If part of a clean has been done, you pay only for that part. Money due back is refunded within 14 days, to the card you paid with (term 9).
• Cancelling later: once your 14-day right has ended, cancelling is free more than 48 hours before; 25% of the booking between 24 and 48 hours before; 50% under 24 hours, or if your cleaner is turned away or can’t get in. We waive the first late cancellation once per customer and address (term 10).
• If something on the checklist was missed: tell us in time and we come back to put it right, free (End of Tenancy: up to 7 days, Deep Cleaning: 72 hours, other cleans: 24 hours). If we can’t put it right, we give you a fair refund for the part not done (term 19).
• If something is damaged: tell us within 48 hours, with photos. If we caused it, we repair it, replace it or pay the reasonable cost, allowing for its age and condition, normally within 14 days of agreeing what happened (term 20).
• Complaints: email hello@gasicleaning.co.uk, call or WhatsApp 07596 033287. We acknowledge within 2 working days and give a full answer within 10 working days. If we can’t agree, we name an approved dispute-⁠resolution service. Consumers can also get free advice from Citizens Advice (term 27).
• Your legal rights as a consumer are never affected.

Cancellation form

You don’t have to use this form. A short email or WhatsApp message saying you want to cancel is enough.

To: GASI CLEANING CO LTD, 14/2E Docklands Business Centre, 10–16 Tiller Road, London, E14 8PX · hello@gasicleaning.co.uk

I give notice that I cancel my contract for the supply of the following service: ______

Booking confirmed on: ______

Name: ______

Address: ______

Signature (only if sent on paper): ______

Date: ______