Our cleaning checklists

Before we arrive

• Leave fresh linen out if you’d like the beds changed.
• You don’t need to be home. Leave keys in a lockbox, with a concierge, or hand them over, and tell us how when you book.
• Please don’t type alarm, lockbox or door codes into a form. We never store codes: if your cleaner needs one, send it on the day of the visit by phone or WhatsApp.
• Please keep pets shut away or out during the visit.
• When you book, tell us whether there’s a space or permit we can use. We never charge for parking: if there isn’t one, we’ll arrange it.

Not included, and what we do instead

• Inside the oven. Add it when you book: from £69.
• A full fridge clean (emptied, shelves and drawers out). Add it when you book: from £30.
• Interior Windows. Add them when you book: from £29.
• Ironing. Add Laundry & Ironing time when you book. We use your washing machine, iron and board.
• Carpet and upholstery shampooing. We vacuum carpets and upholstery. Shampooing isn’t something we offer yet: ask us and we’ll point you to a specialist we trust.
• Gardens. We clean indoors only.

Never, for safety

• Outside windows. For safety, we don’t do this. Ask us and we’ll point you to a specialist we trust.
• Work above a two-⁠step ladder, or moving heavy furniture or appliances. For safety, we don’t do this. We clean everything we can reach safely.
• Pest control. For your safety and ours, this needs a specialist. Ask us and we’ll point you to a specialist we trust.
• Blood, bodily fluids, needles, pest droppings, mould beyond surface cleaning and hoarding conditions. For your safety and ours, these need a specialist.

By quote

• Very dirty, mouldy or cluttered homes. Send us photos and we’ll quote the right time, so nothing is rushed.

Before we arrive

• Leave fresh linen out if you’d like the beds changed.
• You don’t need to be home. Leave keys in a lockbox, with a concierge, or hand them over, and tell us how when you book.
• Please don’t type alarm, lockbox or door codes into a form. We never store codes: if your cleaner needs one, send it on the day of the visit by phone or WhatsApp.
• Please keep pets shut away or out during the visit.
• When you book, tell us whether there’s a space or permit we can use. We never charge for parking: if there isn’t one, we’ll arrange it.

Not included, and what we do instead

• Inside the oven. Add it when you book: from £69.
• Inside the fridge. Add it when you book: from £30.
• Interior Windows. Add them when you book: from £29.
• Ironing. Add Laundry & Ironing time when you book. We use your washing machine, iron and board.
• Inside cupboards and behind furniture. Book a deep clean, which covers them.
• Carpet and upholstery shampooing. We vacuum carpets and upholstery. Shampooing isn’t something we offer yet: ask us and we’ll point you to a specialist we trust.
• Gardens. We clean indoors only.

Never, for safety

• Outside windows. For safety, we don’t do this. Ask us and we’ll point you to a specialist we trust.
• Work above a two-⁠step ladder, or moving heavy furniture or appliances. For safety, we don’t do this. We clean everything we can reach safely.
• Pest control. For your safety and ours, this needs a specialist. Ask us and we’ll point you to a specialist we trust.
• Blood, bodily fluids, needles, pest droppings, mould beyond surface cleaning and hoarding conditions. For your safety and ours, these need a specialist.

By quote

• Very dirty, mouldy or cluttered homes. Send us photos and we’ll quote the right time, so nothing is rushed.

Before we arrive

• Inside cupboards, wardrobes and drawers are cleaned when they’re empty, so please empty any you’d like done.
• You don’t need to be home. Leave keys in a lockbox, with a concierge, or hand them over, and tell us how when you book.
• Please don’t type alarm, lockbox or door codes into a form. We never store codes: if your cleaner needs one, send it on the day of the visit by phone or WhatsApp.
• Please keep pets shut away or out during the visit.
• When you book, tell us whether there’s a space or permit we can use. We never charge for parking: if there isn’t one, we’ll arrange it.

Not included, and what we do instead

• Inside the oven. Add it when you book: from £69.
• Inside the fridge. Add it when you book: from £30.
• Dishwasher or washing machine. Add it when you book: from £35, or choose the Kitchen Reset bundle.
• Interior Windows. Add them when you book (whole home only): from £29.
• Carpet and upholstery shampooing. We vacuum carpets and upholstery. Shampooing isn’t something we offer yet: ask us and we’ll point you to a specialist we trust.
• Gardens. Balconies and terraces can be added when you book.

Never, for safety

• Outside windows. For safety, we don’t do this. Ask us and we’ll point you to a specialist we trust.
• Work above a two-⁠step ladder, or moving heavy furniture or appliances. For safety, we don’t do this. We clean everything we can reach safely.
• Pest control. For your safety and ours, this needs a specialist. Ask us and we’ll point you to a specialist we trust.
• Blood, bodily fluids, needles, pest droppings, mould beyond surface cleaning and hoarding conditions. For your safety and ours, these need a specialist.

By quote

• Very dirty, mouldy or cluttered homes. Send us photos and we’ll quote the right time, so nothing is rushed.

Before we arrive

• The property must be empty of furniture and belongings you’re taking (unless booked as furnished) when we clean.
• Share the check-⁠in inventory with us if you’d like us to clean against it.
• After our clean, please don’t let anyone move back in, move things, or do repairs or decorating before the check-⁠out.
• Want the photo report sent straight to your letting agent? Add their email when you book.
• You don’t need to be home. Leave keys in a lockbox, with a concierge, or hand them over, and tell us how when you book.
• Please don’t type alarm, lockbox or door codes into a form. We never store codes: if your cleaner needs one, send it on the day of the visit by phone or WhatsApp.
• Please keep pets shut away or out during the visit.
• When you book, tell us whether there’s a space or permit we can use. We never charge for parking: if there isn’t one, we’ll arrange it.

Not included, and what we do instead

• Carpet steam cleaning. We vacuum carpets and upholstery. Shampooing isn’t something we offer yet: ask us and we’ll point you to a specialist we trust.
• Freezer defrosting. Add it when you book: £45.
• Rubbish beyond bins. We empty the bins. Please arrange for anything else to be taken away before the clean.
• Outside areas. Add a balcony or terrace when you book: £30.
• Gardens. Balconies and terraces can be added when you book.

Never, for safety

• Outside windows. For safety, we don’t do this. Ask us and we’ll point you to a specialist we trust.
• Work above a two-⁠step ladder, or moving heavy furniture or appliances. For safety, we don’t do this. We clean everything we can reach safely.
• Pest control. For your safety and ours, this needs a specialist. Ask us and we’ll point you to a specialist we trust.
• Blood, bodily fluids, needles, pest droppings, mould beyond surface cleaning and hoarding conditions. For your safety and ours, these need a specialist.

By quote

• Very dirty, mouldy or cluttered homes. Send us photos and we’ll quote the right time, so nothing is rushed.

Before we arrive

• Tell us your health and safety, security and sign-⁠in rules before we start.
• Toilet roll, soap, hand towels and bin bags come from your own supplies, and we restock them.
• Desks and surfaces are cleaned where they’re clear.

Not included, and what we do instead

• Computers and IT equipment. To avoid damage, we don’t clean or move IT equipment.
• Confidential papers. For your privacy, we don’t move or read papers: clear the areas you’d like cleaned.
• High-⁠level or external windows. For safety, we don’t do this. We clean everything we can reach safely. Ask us and we’ll point you to a specialist we trust.
• Carpet and upholstery shampooing. We vacuum carpets and upholstery. Shampooing isn’t something we offer yet: ask us and we’ll point you to a specialist we trust.
• Gardens. We clean indoors only.

Never, for safety

• Outside windows. For safety, we don’t do this. Ask us and we’ll point you to a specialist we trust.
• Work above a two-⁠step ladder, or moving heavy furniture or appliances. For safety, we don’t do this. We clean everything we can reach safely.
• Pest control. For your safety and ours, this needs a specialist. Ask us and we’ll point you to a specialist we trust.
• Blood, bodily fluids, needles, pest droppings, mould beyond surface cleaning and hoarding conditions. For your safety and ours, these need a specialist.

By quote

• Very dirty, mouldy or cluttered premises. Send us photos and we’ll quote the right time, so nothing is rushed.

Before we arrive

• Leave your linen and towels: we make the beds with them. GASI doesn’t supply or launder linen.
• Tell us how we get in. Key collection from a lockbox or concierge is an extra.
• Please don’t type alarm, lockbox or door codes into a form. We never store codes: if your cleaner needs one, send it on the day of the visit by phone or WhatsApp.

Not included, and what we do instead

• Restocking guest supplies. Add it when you book: £8 (supplies charged at cost).
• Key collection. Add it when you book: £8.
• Balcony or terrace tidy. Add it when you book: £15.
• Repairs. We report anything that needs fixing with your photo check.
• Linen and towels. The host or operator provides linen and towels; we make the beds with them.
• Carpet and upholstery shampooing. We vacuum carpets and upholstery. Shampooing isn’t something we offer yet: ask us and we’ll point you to a specialist we trust.
• Gardens. Balconies and terraces can be added when you book.

Never, for safety

• Outside windows. For safety, we don’t do this. Ask us and we’ll point you to a specialist we trust.
• Work above a two-⁠step ladder, or moving heavy furniture or appliances. For safety, we don’t do this. We clean everything we can reach safely.
• Pest control. For your safety and ours, this needs a specialist. Ask us and we’ll point you to a specialist we trust.
• Blood, bodily fluids, needles, pest droppings, mould beyond surface cleaning and hoarding conditions. For your safety and ours, these need a specialist.

By quote

• Very dirty, mouldy or cluttered homes. Send us photos and we’ll quote the right time, so nothing is rushed.

Before we arrive

• Linen and towels are yours: we make the beds with them.
• Guest toilet roll, soap, hand towels and bin bags come from your own supplies, and we restock them.

Not included, and what we do instead

• Guest check-⁠in and maintenance. These stay with you; we report anything we notice.
• Linen and towels. The host or operator provides linen and towels; we make the beds with them.
• Carpet and upholstery shampooing. We vacuum carpets and upholstery. Shampooing isn’t something we offer yet: ask us and we’ll point you to a specialist we trust.
• Gardens. We clean indoors only.

Never, for safety

• Outside windows. For safety, we don’t do this. Ask us and we’ll point you to a specialist we trust.
• Work above a two-⁠step ladder, or moving heavy furniture or appliances. For safety, we don’t do this. We clean everything we can reach safely.
• Pest control. For your safety and ours, this needs a specialist. Ask us and we’ll point you to a specialist we trust.
• Blood, bodily fluids, needles, pest droppings, mould beyond surface cleaning and hoarding conditions. For your safety and ours, these need a specialist.

By quote

• Very dirty, mouldy or cluttered homes. Send us photos and we’ll quote the right time, so nothing is rushed.

Before we arrive

• Please switch the oven off in time for it to be cool when we arrive, clear food and items from inside and around it, and make sure we can use your sink and hot water.
• You don’t need to be home. Leave keys in a lockbox, with a concierge, or hand them over, and tell us how when you book.
• Please don’t type alarm, lockbox or door codes into a form. We never store codes: if your cleaner needs one, send it on the day of the visit by phone or WhatsApp.
• Please keep pets shut away or out during the visit.
• When you book, tell us whether there’s a space or permit we can use. We never charge for parking: if there isn’t one, we’ll arrange it.

Not included, and what we do instead

• AGA. Ask for a quote.
• Carpet and upholstery shampooing. We vacuum carpets and upholstery. Shampooing isn’t something we offer yet: ask us and we’ll point you to a specialist we trust.

Never, for safety

• Outside windows. For safety, we don’t do this. Ask us and we’ll point you to a specialist we trust.
• Work above a two-⁠step ladder, or moving heavy furniture or appliances. For safety, we don’t do this. We clean everything we can reach safely.
• Pest control. For your safety and ours, this needs a specialist. Ask us and we’ll point you to a specialist we trust.
• Blood, bodily fluids, needles, pest droppings, mould beyond surface cleaning and hoarding conditions. For your safety and ours, these need a specialist.

By quote

• Very dirty, mouldy or cluttered homes. Send us photos and we’ll quote the right time, so nothing is rushed.

Before we arrive

• Fridges emptied and freezers defrosted first, please.
• You don’t need to be home. Leave keys in a lockbox, with a concierge, or hand them over, and tell us how when you book.
• Please don’t type alarm, lockbox or door codes into a form. We never store codes: if your cleaner needs one, send it on the day of the visit by phone or WhatsApp.
• Please keep pets shut away or out during the visit.
• When you book, tell us whether there’s a space or permit we can use. We never charge for parking: if there isn’t one, we’ll arrange it.

Not included, and what we do instead

• Repairs or faults. We’ll tell you if we notice one.
• Carpet and upholstery shampooing. We vacuum carpets and upholstery. Shampooing isn’t something we offer yet: ask us and we’ll point you to a specialist we trust.

Never, for safety

• Outside windows. For safety, we don’t do this. Ask us and we’ll point you to a specialist we trust.
• Work above a two-⁠step ladder, or moving heavy furniture or appliances. For safety, we don’t do this. We clean everything we can reach safely.
• Pest control. For your safety and ours, this needs a specialist. Ask us and we’ll point you to a specialist we trust.
• Blood, bodily fluids, needles, pest droppings, mould beyond surface cleaning and hoarding conditions. For your safety and ours, these need a specialist.

By quote

• Very dirty, mouldy or cluttered homes. Send us photos and we’ll quote the right time, so nothing is rushed.

Before we arrive

• Please clear windowsills of ornaments and plants, and make sure we can reach the windows (curtains and blinds open). We clean everything we can reach safely from the floor or a two-⁠step ladder.
• You don’t need to be home. Leave keys in a lockbox, with a concierge, or hand them over, and tell us how when you book.
• Please don’t type alarm, lockbox or door codes into a form. We never store codes: if your cleaner needs one, send it on the day of the visit by phone or WhatsApp.
• Please keep pets shut away or out during the visit.
• When you book, tell us whether there’s a space or permit we can use. We never charge for parking: if there isn’t one, we’ll arrange it.

Not included, and what we do instead

• Outside windows. We’ll point you to a window cleaner we trust.
• Carpet and upholstery shampooing. We vacuum carpets and upholstery. Shampooing isn’t something we offer yet: ask us and we’ll point you to a specialist we trust.

Never, for safety

• Work above a two-⁠step ladder, or moving heavy furniture or appliances. For safety, we don’t do this. We clean everything we can reach safely.
• Pest control. For your safety and ours, this needs a specialist. Ask us and we’ll point you to a specialist we trust.
• Blood, bodily fluids, needles, pest droppings, mould beyond surface cleaning and hoarding conditions. For your safety and ours, these need a specialist.

By quote

• Very dirty, mouldy or cluttered homes. Send us photos and we’ll quote the right time, so nothing is rushed.

Before we arrive

• Please have your washing machine (and dryer, if you have one), iron, ironing board and your usual detergent ready and working, items sorted with care labels, and hangers for anything to be hung.
• You don’t need to be home. Leave keys in a lockbox, with a concierge, or hand them over, and tell us how when you book.
• Please don’t type alarm, lockbox or door codes into a form. We never store codes: if your cleaner needs one, send it on the day of the visit by phone or WhatsApp.
• Please keep pets shut away or out during the visit.
• When you book, tell us whether there’s a space or permit we can use. We never charge for parking: if there isn’t one, we’ll arrange it.

Not included, and what we do instead

• Laundry equipment. We use your washing machine, iron and board.
• Dry-⁠clean-⁠only items. We set them aside for you.
• Items without care labels. Washed only if you tell us how.
• Taking laundry away. We don’t take laundry away: everything is done in your home.
• Carpet and upholstery shampooing. We vacuum carpets and upholstery. Shampooing isn’t something we offer yet: ask us and we’ll point you to a specialist we trust.

Never, for safety

• Outside windows. For safety, we don’t do this. Ask us and we’ll point you to a specialist we trust.
• Work above a two-⁠step ladder, or moving heavy furniture or appliances. For safety, we don’t do this. We clean everything we can reach safely.
• Pest control. For your safety and ours, this needs a specialist. Ask us and we’ll point you to a specialist we trust.
• Blood, bodily fluids, needles, pest droppings, mould beyond surface cleaning and hoarding conditions. For your safety and ours, these need a specialist.

By quote

• Very dirty, mouldy or cluttered homes. Send us photos and we’ll quote the right time, so nothing is rushed.