Privacy notice

Who we are

GASI Cleaning Co Ltd (company no. 17470072, registered in England and Wales; registered office: 14/2E Docklands Business Centre, 10–16 Tiller Road, London, E14 8PX) is the data controller for your personal information. We have registered with the Information Commission (ICO) and paid the data protection fee. Our registration number will be shown here once the ICO issues it. Contact: hello@gasicleaning.co.uk, 07596 033287.

What we collect

When you book, send an enquiry or ask for a quote: your name, phone number, email, address and postcode, how we get in (lockbox, concierge, key handover or you’re home, never a code), notes you give us (such as pets or parking), your answer about parking, whether you’d rather not get offers by email, the service you choose and your booking dates, and, if someone referred you, the referral or partner code you gave us (so we can record who referred you and the credit it earns). If you join our waitlist: your email and postcode, used only to tell you once when we start cleaning in your area. We don’t take card details on this website. When we send you a secure card link, your card details are handled by our payment provider, Stripe, and are not stored by us.

How we use it

To arrange and carry out your clean, contact you about your booking, send your checklist and photo reports, take payment after the clean, and reply to quote requests. We don’t sell your information or use it for advertising.

Why we use your details, and the lawful reason

• Bookings and quotes: to arrange and carry out the clean or quote you ask for. Lawful reason: contract (or the steps you ask us to take before one).
• Invoices, payments and tax records: to take payment and keep the records the law requires. Lawful reason: legal obligation.
• Review requests, service messages (such as “on the way”), referral and partner credit, and protecting this website from spam and bots. Lawful reason: legitimate interests. We keep what we use to the minimum, and you can object at any time.
• Offers by email. Lawful reason: consent, or, if you’re already a customer, the “soft opt-⁠in” for similar GASI services. Every offer email has an unsubscribe link.
• Our waitlist: to tell you once when we start cleaning in your area. Lawful reason: consent.
• Job applications: to consider your application and contact you about it. Lawful reason: the steps before a contract you ask us to take (or our legitimate interests).
• General questions through our Contact form: to answer you. Lawful reason: legitimate interests.
• Your letting agent’s email (End of Tenancy): to send them your photo report, because you asked us to. Lawful reason: legitimate interests.
• A neighbour’s or moving-⁠house booking reference (for a deal): to check the deal applies. Lawful reason: contract.
• Recording that you accepted a quote (the date, the terms version and a scrambled version of your internet address): to keep a record of the agreement. Lawful reason: contract and our legitimate interests.
• Our log of data requests: to show we handled your request properly. Lawful reason: legal obligation.
• Checking booking details (your email, phone number and address) to stop offers and credit being misused, for example a new-⁠customer offer used more than once. Lawful reason: legitimate interests. We never refuse a booking automatically: a person at GASI checks.
• Keeping track of your bookings to look after regular, returning and loyal customers, for example keeping your price, your usual cleaner and your notes, or thanking you for your loyalty. This stays inside GASI. Lawful reason: legitimate interests.

Alarm, lockbox and door codes

We never store alarm, lockbox or door codes, and we never ask for them through this website, a form or an email. If your cleaner needs a code, you send it on the day of the visit by phone or WhatsApp. It’s used for that visit only, and we delete it after the visit. If a code is ever typed into a form, a note or an email, we delete it.

Photos

Photo reports and record photos of the finished work are kept for 12 months, then deleted. They never show people and are never published without your written permission. If you agree to us publishing photos of your home, they stay up until you ask us to remove them; we remove them within 7 days.

Who we share it with

Your cleaner sees your name, address, access details and notes, only to do your clean. We also use these service providers, each only with what it needs:

• Cloudflare: hosts this website, protects it from attacks, runs our form handler and the database your form is saved in, checks forms are sent by a person (Turnstile), and counts visits without cookies (Web Analytics).
• Resend: sends the emails from our forms, to us and to you.
• Zoho: our email inbox.
• Zoho Invoice: for business invoices.
• WhatsApp (Meta): when you message us, or we confirm details with you. If you choose to continue on WhatsApp, the message only contains the summary shown before you press Send.
• Our payment provider, when we send you a secure card link.
• Monzo: our bank, which receives business payments.

Referrals, partners and deals

If you book with a partner’s code (for example your letting agent’s), we tell the partner only that a booking using their code was completed. We never give them your name, address or any other details. If you refer a friend, we tell you only that your friend has had their first clean. For the Same street, same day deal, neither customer ever sees the other’s details: you give us your neighbour’s booking reference, and we check it ourselves.

Outside the UK

Some of our service providers (Cloudflare, Resend, Zoho and WhatsApp/Meta) may process your information outside the UK. When they do, it’s protected by approved safeguards: the UK’s adequacy rules or standard contract clauses approved for the UK.

Keeping your information safe

• This website and our forms always use a secure (encrypted) connection.
• Only GASI can see your details: our admin pages need a GASI sign-⁠in. Your cleaner sees only what they need for your clean.
• The private links we send you (for a quote or a review) are long and random, so they can’t be guessed, and each shows only what it’s for.
• We only ever show you your own details. We never tell anyone else whether you’re a GASI customer.

How long we keep it

• Enquiries and quotes that never became a job: 12 months.
• Bookings, invoices, payments and credit records: 6 years.
• Cancelled bookings with no cancellation charge, and declined booking requests: 12 months.
• Our waitlist: 12 months.
• The offers email list: until you unsubscribe.
• Published reviews: while they’re shown on our website.

Each is deleted automatically at the end of its period. Our database provider keeps automatic recovery points for 7 days. To stop spam, our form handler counts submissions per visitor for a few minutes using a scrambled (hashed) version of your internet address; the address itself is never stored, and the counts are deleted after a day.

Offers by email

If you’re a customer, we may occasionally email you about similar GASI services. You can opt out at any time: tick “Don’t send me GASI offers by email.” on our booking and quote forms, use the unsubscribe line in any offer email, or email hello@gasicleaning.co.uk. Emails about your bookings, quotes and requests aren’t offers, so you’ll still get those. Reminders (for example that your oven may be due another clean) and “we’ve missed you” emails count as offers: we only send them if you haven’t opted out, always with an unsubscribe link, and never more than one reminder for each service.

Your rights

You can ask to see, correct or delete your information, to restrict how we use it, to get a copy in a portable form, or object to how we use it. Where we rely on your consent (offers by email and the waitlist), you can withdraw it at any time. We reply within one month. Email hello@gasicleaning.co.uk. You can also complain to the Information Commission, the UK data protection regulator (ICO, ico.org.uk).